Refund policy

Return & Refund Policy

Last updated: October 29, 2026

At MyGreatShop, customer satisfaction is important to us. We want you to shop with confidence and have a straightforward process if something goes wrong with your order.

1. Returns

We accept eligible return requests within 14 days after delivery.

To qualify for a change-of-mind return, items must:

Be unused and in their original condition.
Include their original packaging, accessories, and components.
Have all original tags and seals intact, where applicable.
Be accompanied by an order number or proof of purchase.

To request a return, contact us at greatdropshop@gmail.com.

Please do not send any products back without receiving return authorization and instructions from our customer support team.

2. Return Shipping Costs

Change-of-mind returns

If you wish to return an eligible product because you changed your mind, ordered the wrong item, or no longer want it:

You are responsible for return shipping costs.
We will provide the appropriate return address and instructions.
We recommend using a trackable shipping service.
Original shipping charges are generally non-refundable, except where required by applicable law.

Damaged, defective, or incorrect products

If your item arrives damaged, defective, or different from what you ordered:

You will not be charged for return shipping or an approved replacement.
We will provide a prepaid return label if a return is necessary, or arrange another appropriate solution at no additional cost.
Depending on the circumstances, we may offer a replacement, refund, or other remedy consistent with applicable law.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you discover a problem, contact us as soon as possible at greatdropshop@gmail.com.

To help us resolve the issue efficiently, please include:

Your order number.
A description of the problem.
Photos or a short video showing the issue, if available.

We will review your request and help arrange an appropriate solution.

The 14-day change-of-mind return window does not limit your legal rights concerning defective, damaged, or incorrectly supplied goods.

4. Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items may not be eligible for change-of-mind returns, including:

Opened or used essential oils and fragrance oils where a valid hygiene or safety exception applies.
Products with broken or removed protective seals where the applicable law permits exclusion.
Diffusers or humidifiers that have been used or damaged beyond what is necessary to inspect them.
Items returned without their original components or accessories.

These restrictions do not exclude your rights to a remedy for defective, damaged, or incorrectly supplied products.

Please contact us if you are unsure whether your item qualifies for a return.

5. How to Request a Return

To begin a return:

Email greatdropshop@gmail.com with your order number and reason for return.
Our support team will review your request.
If the return is eligible, we will provide the return address and shipping instructions.
Send the item using the provided instructions.
Once the return is received and inspected, we will notify you of the refund decision.

Items returned without prior authorization may not be accepted, except where applicable law provides otherwise.

6. Refunds

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days of approval, or sooner where required by law.

Your bank or payment provider may need additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Any deductions for reduced product value will be made only where permitted by applicable law.

7. Exchanges and Replacements

If you would like to exchange a product for a different color, model, or item, please contact our customer support team.

Exchanges are subject to product availability and return eligibility.

If you receive a defective or incorrect item, we will help arrange an appropriate replacement or refund at no additional cost to you.

8. Order Cancellations

You may request cancellation of your order before it has shipped.

Please contact greatdropshop@gmail.com as soon as possible if you wish to cancel.

We will do our best to stop processing and shipping your order.

If the order has already shipped, cancellation may no longer be possible, but you may still request a return after delivery under this policy and applicable law.

9. Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will help investigate the shipment with the carrier or fulfillment provider.

If a package is confirmed lost in transit, we will arrange an appropriate replacement or refund at no additional cost, in accordance with applicable law.

10. Consumer Rights

This policy does not limit or exclude any mandatory consumer rights under applicable law.

Customers may have additional rights relating to cancellation, returns, defective products, refunds, or delivery, depending on their location and the circumstances of the purchase.

Where mandatory consumer protection laws provide greater rights than this policy, those laws will apply.